Terms and conditions

These baseline terms explain how customers should use Yalla Aloha services until the final legal text is approved.

Use of the platform

Customers must provide accurate booking and traveler information when requested. Misuse of platform flows, identity data, or payment pathways may lead to booking suspension or account restrictions.

Booking and confirmation

A booking is considered confirmed only after required traveler details are submitted and payment outcome is successfully recorded. Availability and pricing can change until confirmation is completed.

Customer responsibilities

Customers are responsible for reviewing inclusions, exclusions, and timing constraints before confirmation. Customers should keep booking references and communication records for support and operational follow-up.